39 reviews across platforms
Is Upcall legit? Here is what verified third-party reviews on Clutch, G2, Trustpilot and other platforms say about Upcall — including the strengths clients praise and the concerns they raise.
Upcall has a verifiable third-party presence on Clutch, G2, Capterra, and BBB, while I did not find a matching Trustpilot profile or a clearly matching Google business listing/profile for the company via search. Across the platforms where review text was actually visible, sentiment is mostly positive and centers on ease of use, transparency, professional callers, and lead-generation effectiveness, with a smaller set of criticisms around platform bugs, caller consistency, support responsiveness, and call-frequency settings.
27 reviews
Clutch reviewers generally praise Upcall for efficient lead generation, responsive project management, transparency, and professional US-based callers. A few visible reviews also mention minor platform bugs or some variability in caller quality.
“The teams consistently hit their targets, and I am very pleased with the outcomes.”
“I appreciate the transparency of their platform.”
1 reviews
The single visible G2 review is positive and describes Upcall as helpful for contact management, repeated follow-up calling, conversation recording, and day-to-day dashboard use. I only found one clearly visible G2 review for this profile.
“It's an simply super software available in the market as it will manages all our contacts, it maintains and followup our clients by simply calling them back around 4-6 times them.”
11 reviews
Visible Capterra reviews are mostly favorable, highlighting quick setup, ease of use, real-time collaboration, call recording, local caller ID, and value for money. The visible negative feedback points to poor caller vetting/consistency, support issues, and a desire for tighter callback controls.
“We have been using Upcall to generate new leads, and the experience is great! You can customize your call campaign to your needs and collaborate with callers in realtime, which is really helpful.”
“I wanted to call prospects in the insurance company. I uploaded my list, wrote my script and added a few more details and ta da! The campaign was already launching. What a breeze, for me who used to use traditional and clunky call centers...”
“I was looking for an outbound solution for my startup and Upcall was a real life saver ! Their team is dedicated to your success and their tools are truly unique: you can listen to phone calls, collaborate with callers (and rate calls individually).”
“Waste of money!”
BBB has a business profile for Upcall in San Francisco, but the page shows the business as not BBB accredited and not rated. I did not find visible customer review text for this specific Upcall BBB profile in search results, so I cannot summarize reviewer sentiment from BBB reviews.
Strengths
Concerns