768 reviews across platforms
Is Vendasta legit? Here is what verified third-party reviews on Clutch, G2, Trustpilot and other platforms say about Vendasta — including the strengths clients praise and the concerns they raise.
Vendasta has a clear third-party review presence on Clutch, G2, Trustpilot, Capterra, and BBB, but I could not reliably verify a Google review listing from search results. Across the platforms where it is listed, sentiment is generally positive overall—especially around breadth of features, white-label/all-in-one agency functionality, and helpful onboarding/support—though a smaller set of reviewers complain about complexity, onboarding friction, inaccurate data/support follow-through, and occasional fulfillment or sales-expectation issues.
1 reviews
The lone visible Clutch review is strongly positive, praising Vendasta's value for money, convenient client portal, and responsive communication. The reviewer says their clients like the portal and that the team is proactive and communicative.
“They give us a lot of value for money.”
“Our clients love Vendasta's portal and how convenient it is to use.”
“Whenever we schedule an appointment with our project manager, they reply immediately.”
505 reviews
G2's review summary says users consistently praise ease of use, robust support, and the way Vendasta consolidates tools into one platform for agency operations. Visible individual reviews also mention innovation, white-label scalability, and helpful team support, while some note a learning curve and slower human support escalation.
“Vendasta is a great all-in-one solution. Everything you need to run your agency is in one place!”
“The customer support has taken a bit of a step back lately.”
“The team at Vendasta was very helpful and available to jump on calls to help out and demo if needed.”
“There are many modules, menus, and settings, so onboarding takes time and it’s not always intuitive for new users or clients.”
99 reviews
Trustpilot shows a mixed but overall positive profile, with many positive reviews alongside a meaningful minority of 1-star complaints. Visible reviews range from strong praise for training and support to complaints about aggressive sales calls, inaccurate platform data, cancellation/refund issues, and mismatch between sales promises and delivery.
“I don't even know how they got my business line but they have called me at least 5 times and I've asked them at least 3 times to REMOVE MY NUMBER.”
“Vendasta has taken me by the hand and walked me through every inch of the platform, ensuring I fully understand the information I'm seeking to learn.”
“This was a costly and frustrating experience”
“Everyone is super helpful.”
163 reviews
Capterra reviews are generally favorable and emphasize that Vendasta offers an all-in-one agency platform with strong customer service and white-label capabilities. Visible review text also points to a learning curve and platform breadth/complexity for some users.
“The website is useful for agency owners looking to outsource work, it is reliable, and has price tiers for any size agency.”
“What I love about the software, is that I can have my whole office with in software, I don't need to get other CRM and additional tools to do my work”
“Great for white labeling your reputation management work for clients. Simplifies all reviews into one feed.”
“It's robust and takes a significant amount of time to lean.”
Vendasta has a BBB Business Profile and is shown as BBB Accredited with an A+ rating from BBB. In the search-visible BBB result, I could verify the business profile itself, but not any customer-review star rating or readable customer review text.
Strengths
Concerns