Major Tom

• Pricing model: Custom quote, primarily project-based and retainer-based depending on service. Major Tom explicitly says HubSpot consulting is sold on both project-based and monthly retainer pricing, and its broader site positions the agency as a long-term strategic partner for mid-market and enterprise clients rather than fixed packages.
• Starting price: $2,500 / mo
• Typical range: $2,500+ / mo
• Billing: Custom quote; monthly retainer and project-based billing are both explicitly stated for HubSpot consulting. Third-party directories also indicate project minimums and hourly-rate bands for the agency overall.

Major Tom does not publish a universal rate card or packaged plans on its main site; pricing is mostly custom and quote-based. However, Major Tom itself publicly states that HubSpot consulting generally starts at $2,500/month, and its own branding article gives example engagement sizes of about $17k and roughly $20k–$35k for branding scopes. Reputable third-party directories add that the agency’s minimum project size is commonly listed at $50,000+ (Clutch, The Manifest, DesignRush), with one smaller-directory profile listing $25,000+, and G2 states rough guideposts of marketing projects starting at $40k, branding at $30k, and custom web builds at $100k; those G2 figures should be treated as third-party published pricing guidance, not a current official rate card.

A Major Tom engagement typically starts with a sales-led intake and discovery, moves into a collaboratively built proposal and formal SOW, then shifts to a project manager–led kickoff, discovery, execution, and ongoing optimization/maintenance. Across reviews, clients consistently describe a structured, communicative process with regular check-ins, clear approvals/feedback loops, and recurring reporting.

1. 1

   Share goals with an account executive

   The relationship usually begins with a conversation with Major Tom’s sales team or account executive, who learns the client’s needs and determines what kind of support is required. Major Tom’s own description says this first conversation is used to understand the challenge before prescribing services, and reviewers repeatedly mention that the team works to understand client goals and long-term objectives.

2. 2

   Co-develop the proposal and recommended approach

   After intake, the account executive brings the brief to Major Tom’s specialist teams so they can weigh in on goals, alternatives, required support, and strategy before a proposal is produced. Third-party review evidence also shows Major Tom often translates this into a structured plan such as a paid media strategy, budget forecast, channel recommendations, or a broader strategic direction.

3. 3

   Review the plan, clarify scope, and sign the SOW

   Once the proposal is delivered, clients are expected to review options, ask questions, and compare fit; Major Tom says the AE explains the strategy behind what is and is not included. If the client proceeds, Major Tom formalizes the engagement through a statement of work and contract that confirm expectations, outputs, team, and timeline before work starts.

4. 4

   Meet the delivery team and kick off discovery

   When the engagement is approved, the AE introduces the project manager, who becomes the main day-to-day contact, and Major Tom runs an official kickoff meeting with the full account team. From there, they begin discovery: digging into the client’s challenges, goals, brand, competitors, audience motivations, and market context, sometimes through research, customer interviews, and workshops.

5. 5

   Execute the work collaboratively

   After discovery and strategy, Major Tom’s in-house specialists execute the work across design, development, media, branding, or marketing. Customer reviews describe this phase as smooth from design through launch, with detailed requests, regular email/file collaboration, responsiveness to issues, and willingness to apply client feedback while keeping the project on track.

6. 6

   Run ongoing check-ins, reporting, and optimization

   During and after launch, Major Tom maintains a structured communication cadence with recurring check-ins and ongoing reporting. Reviewers mention bi-weekly virtual check-ins, monthly reports outlining goals and KPIs, added insight into the data, and continued optimization, maintenance, technical support, and recommendations to improve strategy over time.