Lilo Social

• Pricing model: Custom-quoted monthly retainer / ongoing agency engagement for full-funnel ecommerce growth and retention services, with some projects also scoped as larger engagements. The company describes partnerships as "full-funnel engagements" and a careers page references "monthly retainer deliverables," indicating recurring-retainer billing rather than pay-per-lead or pay-per-appointment.
• Starting price: $5,000+ project minimum
• Typical range: $100-$149/hr
• Billing: Likely monthly retainer for ongoing work; Clutch and DesignRush also list hourly-rate bands and project-budget thresholds. Lilo Social's own site does not publish fixed packages or menu pricing.

I found no fixed self-serve pricing, package menu, setup fee, onboarding fee, or guarantee published on Lilo Social's own site. The strongest public pricing evidence comes from third-party directories: Clutch lists a $5,000+ minimum project size and $100-$149/hr average hourly rate, while DesignRush lists a $1,000-$10,000 minimal budget and $150/hr average hourly rate; these are directory-reported figures, not a first-party price sheet from Lilo Social. Clutch review data also suggests many engagements are materially larger in practice, with a most common project size of $50,000-$199,999 and client-reported investments ranging from $20,000 to over $500,000.

Lilo Social appears to run engagements as a collaborative, retainer-style growth partnership: they start by aligning with stakeholders and learning the brand, then assign a specialist team to build channel strategy, launch and manage creative/campaign work, and review performance with regular reporting and meetings. Across reviews and site materials, delivery is described as happening through tools like Slack, Notion, Figma, calendars, reports, and recurring check-ins rather than as a one-off project.

1. 1

   Align on goals and onboard stakeholders

   Engagements begin with onboarding and discovery sessions involving key stakeholders so Lilo Social can familiarize itself with the brand, goals, and priorities. One client said onboarding took some time before they were fully up and running, while another described initial sessions with all key stakeholders before channel work began.

2. 2

   Assign a dedicated specialist team

   After kickoff, Lilo Social staffs the account with a dedicated team rather than a single freelancer-style contact. Their own site says each brand is assigned specialists such as a project manager plus channel experts, and clients describe working mainly with an account strategist and executive team first, then additional team members to execute.

3. 3

   Audit the funnel and build channel strategy

   Lilo Social then develops strategy across the customer journey, covering paid media, creative, website/CRO, and retention channels like email and SMS. Evidence shows this includes researching audience signals, forming testing hypotheses, auditing or rebuilding lifecycle flows, and mapping campaign/retention strategy before broader execution.

4. 4

   Produce campaigns, flows, and creative assets

   Once the plan is set, the team creates and launches deliverables such as ads, copy, email flows, campaign emails, list cleanup, creator/UGC coordination, landing pages, and retention automations. Clients specifically mention Lilo creating ads and copy, designing Klaviyo flows, organizing campaigns on a calendar, and making quick creative edits when feedback is given.

5. 5

   Collaborate in shared tools and review work continuously

   Day-to-day delivery appears to happen in collaborative workspaces, with clients citing Slack, Notion, and Figma as the main operating layer. Reviews mention weekly reports, a focused Wednesday meeting for open tasks and performance, monthly meetings to discuss progress and future goals, and fast responses to questions or last-minute requests.

6. 6

   Report performance and iterate based on results

   Lilo Social closes the loop with ongoing reporting, analysis, and optimization rather than treating launch as the end of the work. Reviews mention helpful weekly reporting and clear explanations, while Lilo's own materials describe transparent reporting, monthly performance reports, strategic recommendations, retrospectives after testing, and continued A/B testing and refinement.