97 Switch: Digital Marketing Agency in Chicago & Portland

• Pricing model: Custom quote with a hybrid of per-project work and ongoing monthly retainers; also offers hourly web revisions/extra work and a standalone strategic audit product.
• Starting price: $3,000 for a Growth Stage Audit
• Typical range: $150-$199/hr
• Billing: Primarily per-project for builds/strategy work, monthly for ongoing maintenance and marketing retainers, plus hourly billing for web revisions/extra work.

97 Switch does not appear to publish standard self-serve packages or fixed plan pricing for its core agency services on its main site; most engagements are custom-quoted. However, 97 Switch does publish one concrete offer on its own website: the Growth Stage Audit starts at $3,000 for solo or very small teams. Third-party directories consistently show an average hourly rate of $150-$199/hr and a minimum project size of $10,000+; client reviews on Clutch add spend examples including about $28,000 upfront for a site project, $500/month maintenance, roughly $150/hour for revisions, and a planned $11,000/month marketing retainer. Those client-spend figures are review-reported examples, not official list prices published by 97 Switch.

A 97 Switch engagement appears to start with intake and multiple objective-setting conversations, move into a discovery/strategy phase, then into concept development and production of website, branding, and marketing assets, followed by recurring reporting and optimization. Customers consistently describe a hands-on but organized process with structured meetings, documentation, regular client feedback, and ongoing analytics reviews.

1. 1

   Share goals and project details

   The process begins when the client reaches out with its ambitions, goals, and needed services. 97 Switch’s work-with-us flow explicitly asks prospects what they want to accomplish and what kind of support they need before the engagement takes shape.

2. 2

   Define objectives through in-depth meetings

   Clients report that 97 Switch conducts several long meetings to define the objective and asks comprehensive marketing questions early. In at least one review, this discovery phase covered what the brand should stand for, how it should look, and which channels or social platforms should be used.

3. 3

   Review documentation and align on direction

   After those early meetings, reviewers say 97 Switch comes back with documentation for the client to review before execution begins. For creative engagements, clients also describe receiving multiple conceptual directions or mood boards and narrowing them down together.

4. 4

   Develop the website, brand, and campaign assets

   Once direction is chosen, 97 Switch turns the agreed vision into deliverables such as a website, logo or brand elements, content, and broader marketing assets. Reviewers describe the team building sites from scratch, assisting with content and images, writing narratives, and producing digital, email, social, and event-related creative.

5. 5

   Collaborate through structured check-ins and feedback

   During delivery, the agency appears to run a structured but client-friendly project management process. Customers mention phone and email communication, bi-weekly Zoom calls with agendas sent in advance, internal project management that clients are not forced to learn, and frequent requests for client input and feedback.

6. 6

   Launch ongoing marketing execution

   After the initial build or redesign work, 97 Switch often continues as an ongoing marketing partner. Reviewers describe them publishing website content, posting to LinkedIn, supporting SEO/PPC/social efforts, and continuing to execute the broader marketing strategy.

7. 7

   Report on performance and refine next actions

   In ongoing engagements, clients say 97 Switch sends weekly updates on metrics and analytics, shares running hour totals on retainers, and uses recurring meetings to review results and discuss upcoming campaigns. That suggests a continuing optimization loop rather than a one-and-done handoff.