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Hallam delivers B2B marketing services across brand strategy, creative campaigns, digital strategy, paid media, organic search, AI search, account based marketing, digital PR, content marketing, web design, web development, user experience, CRO, analytics, reporting, and testing and measurement.
Location
Nottingham, Nottinghamshire
Founded
1999
Team Size
51-200
The themes clients raise most, synthesized from 4 verified reviews we read. Each badge counts how many of those reviews raised the point.
Practical training takeaways
Multiple reviewers said Hallam's workshops or presentations gave clear, usable advice they could apply immediately.
Strong communication and collaboration
Reviewers described Hallam as collaborative, polite, and easy to work with in training or account work.
Knowledgeable speaker expertise
Reviewers repeatedly praised Susan Hallam's presentation quality, clarity, and expertise.
Paid search underperformance
One reviewer said paid search revenue dropped significantly after engaging Hallam.
Slow communication responsiveness
One reviewer complained about delays and lack of availability when seeking updates or clarity.
Overpromised then underdelivered
One reviewer said the sales pitch set expectations the team did not meet afterward.
Hallam does publish some concrete prices on its own site, but only for two specific packaged offers on a campaign page for NDS attendees: an LLM Visibility & Strategy Report at £2,000 discounted from £3,138, and Creative Campaign Ideation at £5,680 discounted from £8,738. For Hallam's broader agency work, pricing appears custom: Clutch and The Manifest list a $5,000+ minimum project size, and Clutch lists an hourly rate band of $150-$199/hr. Those directory figures are third-party directory data, not prices published directly by Hallam for standard service plans.
Where this pricing information was traced from.
How Hallam actually works, reconstructed from customer reviews and third-party write-ups.
A Hallam engagement appears to begin with an initial discovery or strategy review, then moves into a diagnostic assessment of brand, reach, experience and data, followed by a bespoke channel strategy and ongoing execution with regular communication, reporting and shared visibility into work in progress.
Clients first describe their needs in an initial discovery call or strategy review. Review evidence mentions an "initial discovery call," a digital marketing strategy review, and then discussion of the project with the team.
Hallam then evaluates the client across brand, reach, website experience and data. On its own site, Hallam says its "Elements" approach reviews visibility and trust, channel mix, website usability/conversion readiness, and measurement/reporting to identify what is working and where to focus.
After assessment, Hallam appears to prioritise budget, resources and near-term direction, then builds a bespoke strategy rather than a fixed package. Reviewers describe Hallam helping prioritise budget and resources and setting out a strategy, while Hallam says it creates bespoke PPC strategy aligned to business objectives.
Once the plan is agreed, clients work with an account manager and specialist delivery team. Review evidence explicitly mentions "working with our account manager" and then discussing the project with the team; another review describes development and paid media delivery over a multi-year partnership.
Hallam then delivers the agreed work across services such as paid media, SEO, web development and analytics, with ongoing optimisation. Its paid media page says it starts with audience research, creates ads, and optimises them through continuous learning; reviews also describe thorough, results-focused development and ongoing paid media support.
During delivery, Hallam provides ongoing communication, access to reporting, and visibility into planned activity. Hallam says clients get a bespoke real-time dashboard, performance summary reports with commentary and recommended actions, plus access to its project management tool showing month-by-month activities tied to strategy; reviews reinforce that communication is a noticeable part of the experience, positively in some cases and negatively in at least one case.
Customer reviews and third-party write-ups this process was traced from.
How Hallam ranks against other Marketing agencies.
Hallam has a clearly identifiable third-party profile presence on Clutch and Trustpilot, but I could not confirm listings for this specific company on G2, Google, Capterra, or BBB from the search results I was able to verify. The only platform with readable customer review text in this analysis was Trustpilot, where sentiment was mostly positive around training quality, communication, and practical marketing advice, with at least one strongly negative review criticizing paid search performance and responsiveness.
0 reviews
Hallam has a Clutch company profile matching the Nottingham/London agency and the Hallam website, but the page is marked "Not yet reviewed," so there is no visible customer rating or review text.
44 reviews
Trustpilot reviews are largely positive and frequently praise Hallam's training, workshops, events, and collaborative communication. The readable reviews also include at least one negative account alleging weak paid search results, poor communication, and overpromising.
“We had an absolutely brilliant whole day SEO workshop at our premises with Susan. A really collaborative experience with a host of practical takeaways to get on with immediately, as well as ideas for longer term improvement.”
“Working with Hallam for over a year now. All the best for their team. They are covering and helping us with PPC and GoogleAds system, and they are doing it great. Communication is on a high level, very polite, really it's a true joy to work with these guys.”
“Susan Hallam is a fantastic speaker, providing well crafted, simple and powerful presentations in person and online. I've learnt a great deal”
“In just two months, our revenue from paid search plummeted by a staggering 30%.”
Strengths
Concerns
First-hand reviews from verified Top Sales Agencies members.
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Hallam offers B2B marketing services including digital strategy, paid media, organic search, AI search, content marketing, web design, web development, analytics, CRO, brand strategy, creative campaigns, digital PR, account based marketing, user experience, reporting, and testing and measurement.
Hallam appears to use custom quotes for broader agency work, but it does publish pricing for some packaged offers. Public examples include an LLM Visibility & Strategy Report at £2,000 and Creative Campaign Ideation at £5,680 on a specific campaign page for NDS attendees.
Hallam is based in Nottingham, Nottinghamshire, United Kingdom. Its listed address is The Clock Tower, Talbot Street, Nottingham, NG1 5GG, United Kingdom.
Hallam's website and sector pages show work with B2B organizations including B2B SaaS, clean energy, healthcare, HR software, professional services, and ecommerce brands.
Hallam has identifiable third-party profiles on Trustpilot and Clutch. Trustpilot shows a 4.2/5 rating from 44 reviews, with mostly positive feedback about training, communication, and practical advice, alongside at least one negative review focused on paid search performance and responsiveness; Clutch lists Hallam but marks the profile as not yet reviewed.
Hallam was founded in 1999. Its team size is listed as 51-200 employees.
You can contact Hallam at info@hallaminternet.com or by phone on 0115 948 0123. Its office address is The Clock Tower, Talbot Street, Nottingham, NG1 5GG, United Kingdom.
Location
The Clock Tower, Talbot Street, Nottingham, NG1 5GG, United Kingdom
Phone
0115 948 0123Domain registered
October 2008
Last updated
May 2026
Domain age
~17 years
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